Privacy Policy

Last Updated: July 19, 2026

Oncall Repairs LLC dba OnCall Mobile Repair (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request a quote, schedule a repair, or use our mobile or in-shop repair services.

1. Information We Collect

We may collect the following types of information:

Contact Information: Your name, phone number, email address, service address, appointment details, and any other information you provide when contacting us, requesting a quote, booking a repair, or receiving customer support.

Repair and Device Information: Device type, brand, model, serial number, IMEI number, reported issue, repair notes, device condition, photos of the device or damage, warranty information, and service history.

Mobile Service Information: If you request mobile repair service, we may collect your service location, preferred appointment time, and instructions needed to complete the repair.

Payment Information: We use Square or other third-party payment processors to process payments. We do not store full credit card numbers on our own systems. Payment information is handled by the payment processor according to its own privacy and security practices.

Website and Usage Information: We may collect IP address, browser type, device information, pages visited, referring pages, approximate location, website activity, and other analytics information through cookies, pixels, analytics tools, and similar technologies.

Communication Information: We may collect messages, calls, SMS, emails, appointment requests, reviews, and other communications between you and our business.

2. How We Use Your Information

We use the information we collect to:

Provide repair services and customer support
Schedule appointments and mobile service visits
Prepare quotes, invoices, receipts, and warranty records
Communicate with you about your repair, appointment, payment, or warranty
Process payments through Square or other payment processors
Improve our website, services, advertising, and customer experience
Run analytics, marketing, retargeting, and advertising campaigns
Prevent fraud, protect our business, and maintain security
Comply with legal, tax, accounting, warranty, and business obligations
Send service-related updates or promotional messages, where permitted by law

3. Device Data and Customer Privacy

We understand that phones, tablets, computers, and other devices may contain personal photos, messages, contacts, files, apps, accounts, and other private information.

We do not access, view, copy, transfer, or use customer device data except when reasonably necessary to diagnose, repair, or test the device with your permission.

For example, we may need to test the camera, speaker, microphone, touch screen, charging port, Wi-Fi, cellular connection, or other device functions after a repair. We do not intentionally open personal photos, messages, contacts, apps, or files unless you specifically ask us to do so for troubleshooting purposes.

Before giving us a device for repair, we recommend that you:

Back up your device
Remove sensitive personal information when possible
Disable device locks or account locks only when necessary for repair testing
Remove SIM cards, memory cards, or accessories if they are not needed for the repair
Make sure you know your Apple ID, Google account, passcode, or other account credentials

We are not responsible for data loss caused by pre-existing device damage, liquid damage, failed components, software issues, account locks, manufacturer restrictions, or repair-related limitations.

4. How We Share Information

We do not sell your personal information.

We may share limited information with trusted service providers when necessary to operate our business, such as:

Square or other payment processors
Appointment scheduling tools
Website hosting providers
Customer relationship management systems
Email, phone, or SMS service providers
Google Analytics, Google Ads, Meta Pixel, and other advertising or analytics platforms
Legal, accounting, tax, or compliance professionals

We may also disclose information if required by law, court order, government request, fraud investigation, business transfer, or to protect our rights, customers, property, or safety.

5. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand visitor activity, measure advertising, and show relevant ads.

We may use tools such as Google Analytics, Google Ads, Meta Pixel, Facebook/Instagram advertising tools, or similar platforms. These tools may collect information about your interaction with our website, such as pages visited, buttons clicked, approximate location, device information, browser information, and advertising identifiers.

Google, Meta, and other third-party platforms may use cookies or similar technologies to show ads based on your visit to our website and other websites. These tools may also help us measure ad performance and improve our marketing.

You can control cookies through your browser settings. You may also be able to manage ad preferences through Google, Meta, or other advertising platforms.

6. Payment Processing

We may use Square to process payments. When you make a payment, Square may collect and process payment information, billing details, transaction details, card information, contact information, and other information necessary to complete the transaction.

We do not store full credit card numbers on our own website or internal systems. Payment processing is handled by Square or another third-party payment processor according to their own privacy and security practices.

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy.

Repair records may be retained for at least 90 days to support our warranty, customer service, accounting, fraud prevention, and business record needs. Some records may be kept longer when required for tax, legal, accounting, chargeback, security, or legitimate business purposes.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, system, transmission, or storage method is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you, subject to legal, accounting, warranty, fraud prevention, payment, and business record exceptions.

You may also opt out of promotional communications by following the unsubscribe instructions in the message or by contacting us directly.

10. California Privacy Notice

If you are a California resident, you may have certain privacy rights under applicable California privacy laws, depending on our business size, data practices, and legal obligations. These rights may include the right to know what personal information is collected, the right to request deletion, the right to correct inaccurate information, the right to opt out of certain sharing or sale of personal information, and the right not to be discriminated against for exercising privacy rights.

We do not sell personal information. However, we may use advertising and analytics tools such as Google Ads and Meta Pixel, which may involve the collection or sharing of website activity data for advertising, analytics, and measurement purposes.

To submit a privacy request, contact us using the information below.

11. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

Oncall Repairs LLC dba OnCall Mobile Repair
Email: info@oncallmobilerepair.com